FAQ

Frequently Asked Questions (FAQ)

1. What materials are used in your jewelry?

Our jewelry is crafted from a variety of high-quality materials, including sterling silver, stainless steel, brass, gold plating, and hypoallergenic metals. We also use a selection of beautiful stones, such as cubic zirconia, crystals, and semi-precious gemstones, to add sparkle and elegance to our pieces.

2.Will My Jewelry Tarnish?

Our stainless steel base jewelry is non-tarnish, durable, and designed to last. You can enjoy these pieces for years with minimal care. However, brass-based jewelry may tarnish over time if not cared for properly. To extend the life and shine of brass-based pieces, keep them away from water, perfumes, and harsh chemicals. Proper care ensures your jewelry stays beautiful for longer.

3. How do I care for my jewelry?

To ensure your jewelry stays beautiful for years to come, we recommend:

  • Avoiding exposure to water: Remove your jewelry before swimming, bathing, or washing your hands.
  • Storing properly: Keep your pieces in a dry, cool place, ideally in a jewelry box or pouch, to avoid tarnishing and scratches.
  • Cleaning gently: Wipe your jewelry with a soft, dry cloth after each wear to remove any oils or dirt. For a deeper clean, use a mild soap and water solution, followed by thorough drying.

4. Can I return or exchange my jewelry?

Absolutely! We want you to love your purchase. If you're not completely satisfied, we offer a 7 days return or exchange policy. Items must be returned in their original, unworn condition with all packaging intact. Please visit our Returns and Exchanges page for detailed instructions.

5. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $75. For orders under this amount, a shipping fee will apply.

6. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes time, e.g., 3-7 business days within the United States. Please note that international orders may take longer depending on the destination.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through USPS’s website. If you have any trouble tracking your order, please reach out to our customer service team for assistance.

8. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards Visa, MasterCard, American Express, PayPal, and other payment options, Apple Pay, Google Pay. All transactions are secure and encrypted to protect your information.

9. How can I contact customer service?

Our friendly customer service team is here to help! You can reach us via:

We aim to respond to all inquiries within 24 hours.

10. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay informed about our latest deals, new arrivals, and exclusive offers. You can also follow us on social media for special promotions.

11. Are your products hypoallergenic?

Many of our products are made with hypoallergenic materials, making them suitable for sensitive skin. Look for the "hypoallergenic" label in the product description, or contact us if you have specific concerns about allergies.

12. Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination. Please note that customs fees and import taxes may apply and are the responsibility of the buyer.