Shipping Policy

At FERLA JEWELRY, we aim to deliver your jewelry quickly and securely, ensuring you receive your order in perfect condition. Below are the details of our shipping policy to help you better understand our process.

1. Processing Time

  • All orders are processed within 1-2 business days after receiving your order confirmation.
  • Orders placed after 12 PM or on weekends and holidays will be processed the next business day.
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times

Domestic Shipping

  • Standard Shipping: Delivery time, 3-5business days – $6.90 Free on orders over $75

 

3. Free Shipping

  • We offer free standard shipping on all domestic orders over $75.
  • Free shipping promotions will automatically apply at checkout when your order qualifies.

4. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number. You can track your order via USPS’s website. If you experience any issues with tracking, feel free to contact us at  info@ferlajewelry.com

5. International Shipping Details

  • We ship to many countries worldwide! Please be aware that international orders may be subject to additional customs fees, taxes, or import duties, which are the responsibility of the buyer.
  • Customs processing may cause additional delays beyond our control.

6. Shipping Address

  • Please ensure your shipping address is entered correctly during checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses.
  • If you need to update your address after placing your order, please contact us immediately. We will do our best to make the change, but once the order has shipped, we cannot update the address.

7. Lost or Delayed Packages

  • If your order is lost or significantly delayed in transit, please contact us, and we will work with the shipping carrier to resolve the issue.
  • International Orders: Delays due to customs processing or other international shipping factors may extend delivery times. If your package has not arrived within 30 business days, contact us for further assistance.

8. Questions or Concerns?

If you have any questions regarding shipping, please don’t hesitate to reach out to our customer service team at info@ferlajewelry.com .We are here to help!